A product purchased with an automatic promotional discount can still be eligible for return under this policy. An approved refund generally reflects the amount actually paid for the returned item rather than its undiscounted price.
Refund Policy
Returns and Refunds, Made Clear
We want you to feel confident when choosing products for your workspace. Alignora offers free returns and exchanges within 30 days for eligible items, with a straightforward review and refund process designed to keep the next step clear.
01
30 Days to Return
Eligible products may be returned within 30 days of delivery.
02
No Return Charge
Eligible returns and exchanges are free when completed through the approved return process.
03
Original Payment Method
Approved refunds are returned to the original payment method unless applicable circumstances require another lawful method.
04
Support Around the Clock
Customer support is available 24/7 if you need help with a return, exchange, or refund.
Return Eligibility
The 30-Day Return Window
You may request a return or exchange within 30 days of delivery. The item should meet the applicable return conditions below so it can be reviewed and processed correctly.
Return Period
The return or exchange request must be made within 30 days of the order being delivered.
Proof of Purchase
We may request your order number, purchase email, delivery details, or other information needed to locate and verify the order.
Product Condition
Unless the product arrived damaged, defective, incorrect, or otherwise eligible for a remedy, it should be returned in a condition reasonably suitable for inspection and resale, with included parts and accessories where applicable.
Return Authorization
Please follow the return instructions provided by Alignora before sending an item back so the parcel can be identified and routed correctly.
Free Return
Eligible returns and exchanges do not carry a return charge when the approved return method is used.
Return Process
Four Steps From Request to Resolution
Keep the item and its included components together while your request is reviewed. Following the return instructions helps avoid unnecessary delays once the package enters the return process.
STEP 01
Request the Return
Provide the order details and the reason for the return or exchange so the request can be reviewed.
STEP 02
Receive Return Instructions
Follow the return method and packaging guidance provided for your order before sending the item.
STEP 03
Send the Product Back
Include the product, required accessories, and other requested components so the return can be matched with your order.
STEP 04
Inspection and Resolution
Once the return is received and reviewed, an eligible refund or exchange is processed according to the approved resolution.
Preparing the Return
Return the Complete Product Securely
A properly prepared return helps protect the product in transit and allows the inspection to move more efficiently. Keep the returned item, accessories, and packaging materials organized before the parcel is sealed.
Product
Include the main item
Return the product that corresponds with the approved request and avoid combining unrelated orders unless instructed.
Accessories
Keep included components together
Where applicable, include cables, adapters, mounting pieces, controls, hardware, manuals, or other components supplied with the product.
Packaging
Protect the item for transit
Use suitable protective packaging so furniture parts, electronics, surfaces, and smaller accessories are not unnecessarily damaged during return shipment.
Identification
Follow the return instructions
Use the provided return details so the package can be associated with your order when it arrives for review.
Refund Processing
What Happens After the Return Arrives
Once a returned item is received, it is reviewed against the approved return request. If the return is eligible, the refund is issued to the original payment method unless another method is required by applicable law or the payment provider.
01
Return Received
The parcel is matched to the order and return request.
02
Eligibility Reviewed
The product and included components are reviewed in relation to the reason and conditions of the approved return.
03
Refund Issued
When approved, the refund is submitted to the original payment method. We do not charge a return fee for an eligible return processed through the approved method.
04
Bank Processing
After a refund is issued, the time it takes to appear on your account depends on the card issuer, bank, or payment provider and is outside Alignora’s direct control.
REFUND NOTE
Refund Timing Has Two Stages
Alignora first reviews and issues the approved refund. Your financial institution then completes its own posting process. This means the refund may not appear in your account immediately after it is issued.
ORDER ISSUE
Keep the Item and Packaging While the Issue Is Reviewed
If an order arrives damaged, incorrect, incomplete, or with another delivery-related problem, retaining the product and packaging can make it easier to document the issue and determine the appropriate resolution.
Damaged, Incorrect or Incomplete Orders
Tell Us When an Order Arrives With a Problem
If something is wrong when your order arrives, contact Alignora as soon as reasonably possible. The information below can help support review of the issue.
Order Details
Have the order number or purchase email available so the correct transaction can be located.
Issue Description
Explain whether the product is damaged, incorrect, missing a component, or affected by another delivery or product issue.
Photos When Helpful
We may request clear photographs of the item, packaging, shipping label, or affected area when images can help document the issue.
Resolution
Depending on the circumstances and applicable rights, the resolution may include a replacement, exchange, refund, missing-part solution, or another appropriate remedy.
Special Situations
How Common Refund Questions Are Handled
Some returns need a little more context. These points explain how promotions, exchanges, and requests outside the standard window are approached.
Eligible exchanges are free within 30 days. Replacement availability can vary, so an exchange may require an alternative resolution if the requested replacement is unavailable.
The standard free return and exchange window is 30 days. Rights that cannot legally be limited by this policy remain available where applicable law provides them.
Refund Policy FAQs
Quick Answers Before You Start a Return
How long do I have to request a return?
The standard return and exchange window is 30 days from delivery for eligible products.
Do I have to pay to return an eligible item?
No. Eligible returns and exchanges are free when you use the approved return method and follow the provided instructions.
Where will my refund be sent?
Approved refunds are generally issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the refund after it is issued.
Can I return an item purchased during a promotion?
Eligible promotional purchases may be returned under the same 30-day policy. An approved refund generally reflects the amount actually paid for the returned item.
What should I do if my order arrives damaged or incorrect?
Keep the product and packaging while the issue is reviewed and contact Alignora with the order details and a description of the problem. Photos may be requested when they can help document the issue.
Can I exchange instead of requesting a refund?
Yes. Eligible products can be exchanged free of charge within 30 days, subject to replacement availability and the applicable return conditions.
Return or Refund Support
Need Help With Your Return?
Alignora support is available 24/7 to help with return eligibility, exchange requests, damaged or incorrect orders, and refund questions.
Business: Alignora
Email: support@alignora.lol
Phone: +1 (786) 700-7886
Address: 29 Quail Run Drive, Fredericksburg, TX 78624, United States